Unicorn Books Ltd (UBL) will meet all our obligations under New Zealand and Australian Consumer Law.
All UBL customers, products and purchases are protected by the New Zealand Consumers Guarantees Act and the Australian Fair Trading Act.
UBL is not a second hand book exchange.
UBL goes to considerable effort to ensure that all second hand book listing descriptions are factual, accurate and correct, and all purchases go through a final pre-shipping quality check.
RETURNS FOR MISREPRESENTED or DAMAGED ITEMS
In the unlikely event that our sales representation is clearly inaccurate or misleading, UBL will accept the item for return and provide a full refund including paying the return freight.
This includes where an item becomes damaged as a result of inadequate packaging.
All claims must be communicated to UBL within 24 hours after the item has been confirmed as delivered.
IF YOU CHANGE YOUR MIND
We are happy to accommodate changes to orders prior to despatch including combined shipping on multiple purchases.
We do not provide refunds where the customer has simply changed their mind, however we can provide store credit to the value of the original purchase price once the item has been return shipped to us.
It is the customers responsibility to return ship the item undamaged prior to the credit being issued.